Grievance & Support

• Help, technical problems and billing: connect@inovite.in • Privacy and data requests: connect@inovite.in • Formal complaints (Grievance Officer): connect@inovite.in, +91 74477 06777

Please put "Grievance" or "Privacy request" in the subject line of a formal complaint or data request, so it is handled on the right timeline.

Hours: Monday to Friday, 10:00 AM to 6:00 PM IST, except public holidays. We track requests by email. If you call or message us another way, we will ask you to confirm by email, so that your request has a record and a deadline.

• Support and billing: a reply within 2 business days. We aim to resolve most issues within 5 business days. • Grievances and data requests: acknowledged within 48 hours and resolved within 30 days.

Business days exclude weekends and public holidays.

Reply on the same email thread, or write to connect@inovite.in quoting your original email. A founder will review it and reply within 5 business days.

Mr. Raj Patil Email: connect@inovite.in Phone: +91 74477 06777 Post: Inovite Services Private Limited, 869 Balaji Nagar, Borgaon Manju, Akola, Maharashtra 444102, India

The Grievance Officer acknowledges complaints within 48 hours and resolves them within 30 days.

If our process does not resolve your complaint, you may: • complain to the Data Protection Board of India about personal data, once you have used our grievance process; • approach a Consumer Commission, where the Consumer Protection Act, 2019 applies to you; • use arbitration, as our Terms & Conditions describe.

Write to connect@inovite.in with your payment reference. If we have not resolved it within 7 business days, you may raise it with your bank or card issuer; we will cooperate with them and with Razorpay.